Frequently Asked Questions

Admissions status updates may be posted on the Counselor Portal before the student receives official notification.
Please do not discuss admission decisions with your students unless you are sure they have already heard from Pitt.

How often does the data in this portal refresh?: The data you see in the portal refreshes every 24-hours Monday through Friday by 9:00 a.m Eastern time.
What should I do if I have questions about the status of one of my students' application?: Please contact your Pitt Admissions representative if you have questions about an individual student's application status.
My student is encountering an error on the Pitt application. What should we do?: Whether your student is applying through the University of Pittsburgh undergraduate application, or the Common Application they should report the technical issue through the “help” link in the application they are using. If you or a student you advise has a question about how they should complete the application, please review our First Year Student information page or Contact Us webpage.
Can I maintain my access to Pitt's School Counselor Portal if I transfer to a new high school?: For security reasons, your account is attached to your school-based e-mail address. If you transfer or begin work at a new high school, simply request access again with your new school-based e-mail address!
I have questions about the Pitt Self-Reported Transcript and Academic Record System (STARS; also known as STAR or SSRAR).: Please see our official FAQ for any questions regarding the transcript and academic reporting process.